Terms & Conditions
Although it may be entirely boring, we suggest all Rainforest Cruises passengers carefully read our terms and conditions prior to booking.
We run a tight ship (no pun intended), and will strictly enforce the below terms and conditions. If you have any questions, please contact us for clarification at: firstname.lastname@example.org
Mighty Travel LLC (DBA Rainforest Cruises)
1. Contract between the Client and Rainforest Cruises
a. To secure a booking with Rainforest Cruises, the Client must deposit 30% of the entire price of the trip - see (booking procedures). The deposit is non-refundable. Where applicable, all flights (domestic and international) must be paid 100% in advance to secure spaces. Clients booking by telephone, fax or email will be deemed to have read the booking conditions.
b. A booking is accepted and becomes definite from the date Rainforest Cruises has received the deposit from the Client. It is at this point that a binding contract between Rainforest Cruises and the Client comes into existence.
c. The contract is made between Rainforest Cruises and the Client, which includes all persons named on the booking form. The person signing the booking form warrants that he/she has full authority on behalf of all the persons whose names appear thereon and confirms that all such persons are fully aware of and accept these conditions.
a. The balance of the amount due must be paid to Rainforest Cruises no later than 100 days before departure. In case of non-payment of the balance by the due date, Rainforest Cruises will treat the booking as cancelled by the Client.
b. In the case of bookings made within 100 days of the departure date, the full amount of package price has to be paid at once.
c. In the case of bookings made within 10 business days of travel date, a US$50 late booking fee (per booking, not per person) will be charged. The fee is US$100 for bookings made within 5 business days of travel date.
d. Payment can either be made by credit card, wire transfer, direct deposit, or check. In case of a bank transfer, all wiring and transfer costs should be assumed by the Client.
e. The client acknowledges that credit card payments will attract a merchant fee equivalent to 3.5% of the total package price, and which the client agrees to pay to Rainforest Cruises. The credit card fee will be debited to the client’s credit card at the time of payment of the balance of the tour price.
f. All prices and transactions are United States of America Dollar based.
g. Our prices do not include Peruvian sales taxes. Those exempt from paying this tax must meet the legal standards. For an exemption from the IGV (General Sales Tax) the visitor (guest) must prove he or she meets the international treaty standards honored in Peru by showing a passport, driver’s license or national identity card. Please note that visitors who have stayed in Peru longer than 60 calendar days are no longer exempt from IGV (General Sales Tax). Also please make sure that your identity documents are legible and note that the TAM (Andina Migration Card) cannot substitute a passport.
3. Changes by the Client
Any changes to the original booking must be confirmed by the person signing the booking form. For any change by the Client to the itinerary after receiving a confirmed Travel Program from Rainforest Cruises, a US$50 changing fee will be charged plus any costs or charges which are incurred or levied by our suppliers as a result of the amendment. While every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.
4. Substitution of Client
If any member of your party is unable to travel, it may be possible to transfer the booking to another suitable person, provided that written notice is given at least 30 days prior to departure. An administration fee of US$50 will be levied plus any costs imposed by Rainforest Cruises suppliers.
5. Cancellation by the Client
a. The Client may cancel the booking at any time provided that the cancellation is communicated to Rainforest Cruises in writing.
b. Deposit paid to reserve trip is 100% non refundable.
c. Payments for flights, cruises and Inka Trail bookings are non-refundable, due to airlines and operators' policies.
d. All other reservations cancelled less than 100 days prior to the departure date of the tour are subject to full loss of payment.
e. Rainforest Cruises requires its customers to travel with cancellation / travel insurance in order to avoid financial losses or disappointment due to unforeseen circumstances.
f. In case part of a booking is cancelled, the remaining party may have to pay additional charges (e.g. under-occupancy, or single room supplements).
g. In case of postponing the trip, an administration fee of 10% of the trip price will be charged plus the amount already spent on non-refundable subcontracted services. The remaining amount may be used toward future travel with Rainforest Cruises.
6. Changes and Cancellation by Rainforest Cruises
a. While Rainforest Cruises will use its best endeavors to operate all tours as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions.
b. Rainforest Cruises reserves the right at any time to cancel or change any of the facilities, services or prices (including flights, accommodation, cruise vessel, travel itinerary, or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation; and accepts no liability for loss of enjoyment as a result of these changes.
c. If a major change is known to us at the time of the booking, the Client will be informed immediately. If a major change becomes necessary after booking, Rainforest Cruises will inform the Clients as soon as reasonably possible. When a major change is made, the Client will have the choice of accepting the change of arrangements, purchasing any other available tour or canceling the tour and obtaining a full refund. This is providing that the major change is not because of force majeure.
d. Force majeure is war, threat of war, riots, civil strife, industrial dispute, terrorist activities, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events beyond the control of Rainforest Cruises.
e. Rainforest Cruises is not liable for any charges in the event of a change - beyond their control - to the departure time or date of a cruise, tour, flight or other form of transport.
Should any price increase, Rainforest Cruises will absorb the price increase only if the price increase is less than 4% of the total package price. If the increase is more than 4%, the client will be surcharged 100% of the difference with the original price. When booking less than 6 months in advance, this 4% limit will reduce to 2%.
8. Passport, Visa and Vaccinations
It is the responsibility of the Client to be in possession of a valid passport, visa permits, inoculations and preventive medicines as may be required by the authorities of the visited countries for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of Rainforest Cruises.
9. Age, Fitness and Participation
a. All Clients are expected to assess that their physical fitness aligns with the requirements of the itinerary of their choosing prior to booking.
b. Persons over 60 years of age will be advised to obtain medical evidence of fitness to travel on the chosen itinerary.
c. No unaccompanied minors (those under 18 years of age) can be accepted on tours operated by Rainforest Cruises, however older teenagers may be considered provided they are accompanied by a parent or guardian who accepts full responsibility for them.
d. Rainforest Cruises reserves the absolute right to decline a booking at their discretion. Clients agree to accept the authority and decisions of the employees of Rainforest Cruises, tour leaders and agents, while on the tour with Rainforest Cruises. If in the opinion of such person the health or conduct of a Client before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour, the Client may be excluded from all or part of the tour.
e. In case of ill health, Rainforest Cruises may make such arrangements as it sees fit and recover the costs thereof from the Client.
10. Local Laws
All participants in tours operated by Rainforest Cruises are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve Rainforest Cruises of all obligations that they may otherwise have under these booking conditions.
11. Illness or Disability
a. Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit.
b. If the chosen holiday includes a cruise or excursion or transfer by boat of any sort the Client must make it known at the time of booking if he/she is unable to swim. This will not prevent the Client from participating in the tour but will enable Rainforest Cruises to take additional precautions for the safety of the Client at such times as may be appropriate.
12. Client has a Complaint
a. If the Client has a complaint about any of the tour arrangements, he/she must bring it to the attention of the tour leader or other representative of Rainforest Cruises at the appropriate time so that they may use their best endeavors to rectify the situation. It is only if Rainforest Cruises is made aware of any problems that there will be the opportunity to put things right. Making your complaint known to Rainforest Cruises as a problem arises during your trip will allow us to remedy the situation or facilitate compensation.
b. Should the problem remain unsolved, a complaint must be made in writing to Rainforest Cruises within 28 days of the completion of the holiday.
13. Flight Bookings
a. Rainforest Cruises will use its best endeavors to ensure that all flight prices are correct at the time that they are quoted. Airlines reserve the right to amend or withdraw fares without prior notice. Once a deposit is paid on an airfare, it guarantees that a booking is being held for you, it DOES NOT GUARANTEE the fare. The fare can only be guaranteed when the flight booking has been paid for in full and a ticket has been issued.
b. Flight bookings cannot be transferred.
c. The flight times given by Rainforest Cruises are for general guidance only and are subject to change. Up-to-date flight times will be shown on the tickets. The Client must check the tickets very carefully immediately upon reception of the latest timings. Rainforest Cruises will endeavor to inform the Client as soon as possible in the event of any flight alteration.
d. Details of airlines are also subject to change. Such alterations do not constitute a significant change to the trip arrangements and will therefore not be entitled to cancel without paying the normal charges as a result.
e. Rainforest Cruises cannot be held responsible for any delay to your flight whether this delay is caused by adverse weather conditions, the action of air traffic controllers, airport authorities or (local) governments, the rescheduling of flight times by the airline, mechanical breakdown, strike, industrial action or any other reason.
14. Our Responsibility
a. Rainforest Cruises cannot guarantee the accuracy of any hotel, resort or other leaflet which is not published by them but may be supplied as an additional service to the Client.
b. Rainforest Cruises accepts responsibility for ensuring that the vacation which the Client books with them is supplied as described in the final version of the travel program the Client will receive upon arrival and for ensuring that the services reach a reasonable standard.
c. Rainforest Cruises acts only in the capacity of an agent upon the legal conditions that, while exercising every possible precaution, it is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions made by the companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or other causes.